Covid 19



COVID-19 Update

During these challenging times we hope you are staying safe and also helping those around you stay safe. We want to give you an update with what we are doing and changes to deliveries.

As is the current recommendation we are doing our best to help stop the spread of COVID-19 and stay healthy. Changes our team have made:

 

  • We are all practicing social distancing and good hygiene.
  • Customer support and office teams are working from home where possible.
  • Warehouse team are on rotating shifts.
  • Additional cleaning throughout the day & night and providing extra hand washing supplies to our team.

We are continuing to trade as normal and will continue to have promotional activity such as the current 'Time for some Spring Cleaning' featuring our Mee Me Stacking Canister value packs. 

When receiving your order please be aware to limit physical contact, all carriers are now defaulting deliveries to authority to leave (ATL) where possible and will not be requesting a physical signature from the customer/receiver. Drivers will always attempt to deliver but may leave the order on the ground for you to pickup or leave the order in a safe space if it is available.

If you have questions or concerns about your order during this time the best way to contact us is via email at zakinfo@hottopic.com.au

It’s also very important to get accurate information and not rely on rumours. Please make sure to regularly check health.gov.au for the most up to date information so we can all make sure to stop the spread of COVID-19 in Australia and around the world.

Please stay safe and look after each other,
From the Team @ Zak Australia!